Privacy Policy

Who we are and how to contact us

Charlie’s Smokehouse
New Court Dairy
Downton, Salisbury
SP5 3JE 

Our contact number: 01798 872986

Our website address is:

Information we collect and use

We will only collect, use and store information required for us to fulfil your order, including the following:

  • Identity information – such as your first name, last name, and, title
  • Contact information – such as your postal address, email address and telephone number(s)
  • Transaction information – such as details about payments to and from you, and other details of products and services you have purchased from us
  • Payment information, including your credit card type, number, expiration date and billing address. In order to process your payment, this information will be shared with your preferred payment gateway
  • Technical and usage information – such as information from your visits to our website, your browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

All of your personal information is stored on our password-protected Shopify account, accessible only by staff. We store this data to assist with any queries regarding past orders. If you have opted in to receive our marketing emails, your information will be kept until you notify us that you no longer wish to hear from us.

How we use your personal information

We use information held about you in a number of ways in the provision of our services as follows:

  • to process your order including managing payments, fees and charges
  • data analysis and website optimisation
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services you request from us
  • to notify you about changes to our service, terms or privacy policy
  • to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • to inform and update our marketing strategy

Google Analytics (Google Inc.)

We use cookies for Google Analytics. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google Analytics helps us understand how visitors engage with our website. Like many services, Google Analytics uses first-party cookies to track and examine how visitors use our website. We then use the information to compile reports that help us improve the site.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. Google Analytics retains this anonymised data for 50 months before deletion. You are able to opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

Mailing Lists or Newsletter

This type of service makes it possible to manage a database of contacts and communicate with you. By registering on our mailing list, your email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning our website. 

Your email address may also be added to this list as a result of signing up to this website or after making a purchase. You can unsubscribe from the newsletter at any time via a link within the email.

Who we may share your personal information with

We will only disclose your personal information in accordance with applicable laws and regulations, and where necessary to provide the agreed service to you. Whenever we share your personal information we will do so in line with our obligations to keep your information safe and secure.

Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookie Policy

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. This site uses cookies which are small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like logins and shopping carts, and provide anonymised tracking data to third party applications. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser settings.Artifact Lighting Ltd also uses cookies to personalise content and ads and to analyse our traffic. We may collect information about your computer, including your operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. Cookies contain information that is transferred to your computer's hard drive. These cookies are used to store information, such as the time that the visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Your rights

You have a number of rights under data protection laws which may be exercised in certain circumstances. These are:

  • Right to be informed about how and why we’re processing your personal information
  • Right of access to personal information relating to you by making a Data Subject Access Request (DSAR)
  • Right to request rectification of inaccurate or incomplete personal information
  • Right to request erasure of your personal information
  • Right to restrict processing of your personal information - this means that we are still permitted to keep your information, but only to ensure we don’t use it in the future for those reasons you have restricted
  • Right to object to processing of your personal information - you can object to us processing your personal information for direct marketing (including profiling)

More information can be found on your rights here

Requests should be sent to the Data Controller at the contact information set out above.

How long we keep your data

Data is kept for the time necessary to provide our services. You can request we suspend the use of your data or erase it.

How to make a complaint

We will always strive to collect, use and safeguard your personal information in line with applicable privacy & data protection laws. If you have any questions or concerns in relation to how we have handled your information as set out in this Privacy Notice, please let us know immediately and we will do our utmost to make things right.

Please contact us at:

Charlie’s Smokehouse
New Court Dairy
Downton, Salisbury

While we hope that we can resolve any complaints for you, you do have the option to complain to the ICO (whether or not you have exhausted our complaints procedure). Their contact details are as follows:


Postal address:
Information Commissioner's Office
Wycliffe House, Water Lane

Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Terms of Service

1. Acceptance of Terms

By visiting or using our website , purchasing products from us, or engaging in any transactions with us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

To enter into a contract through our website to purchase products from us, you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout. If you are a new customer, you must then create an account with us and log in, and if you are an existing customer, you must enter your login details. Once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider’s website, and they will handle your payment. We will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

No contract will come into force between you and us unless and until we accept your order. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Products and prices

We offer smoked products for sale on our website. The descriptions and images of our products are for informational purposes only, and we reserve the right to modify or discontinue products at any time without notice. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. 

Our prices are quoted on our website. We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force. All amounts stated in these terms and conditions or on our website are stated exclusive of VAT as these products carry a zero VAT rating.

It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force. In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

3. Ordering and Payment

To place an order, you must provide accurate and complete information. You agree to pay all charges incurred for your orders, including applicable taxes and shipping fees.

You must, during the checkout process, pay the prices of the products you order. Payments may be made by debit or credit card. If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a) an amount equal to the amount of the charge-back;

(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c) an administration fee of GBP 25.00 including VAT; and

(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section.

4. Shipping and Delivery

We will make every effort to deliver products in a timely manner. However, we are not responsible for delays beyond our control. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

5. Returns and Refunds

Our return policy is available on our website. Please review it for details on returning products and obtaining refunds.

6. Age Restriction

By using our website or purchasing our products, you affirm that you are of legal age to purchase tobacco or smoking-related products in your jurisdiction.

7. Disclaimer of Warranty

We make no warranties, expressed or implied, regarding the quality or fitness for a particular purpose of our products.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

8. Limitation and exclusions of Liability

Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law,

and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

The limitations and exclusions of liability set out in this Section 10 and elsewhere in these terms and conditions govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

9. Order cancellation

We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:

(a) you fail to pay, on time and in full, any amount due to us under that contract; or

(b) you commit any breach of that contract.

You may cancel a contract under these terms and conditions immediately, by giving us written notice of termination, if we commit any material breach of that contract.

We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

If a contract under these terms and conditions is cancelled in accordance with this Section:

(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

(b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products)

10. Scope

These terms and conditions shall not:

  1. constitute or effect any assignment or licence of any intellectual property rights.
  2. govern the licensing of works (including software and literary works) comprised or stored in products.
  3. govern the provision of any services by us or any third party in relation to the products (other than delivery services).
11. Variation

We may revise these terms and conditions from time to time by publishing a new version on our website. A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

12. No waivers

No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any breach of that provision or any other provision of that contract.

13. Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

14. Third party rights

A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

15. Entire agreement

Subject to Section 8, these terms and conditions shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

16. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England. Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.

17. Our details

This website is owned and operated by Charlie’s Smokehouse Ltd. We are registered in England and Wales under registration number 9978594, and our registered address is; Unit 3 Colhook Industrial Park, Petworth, West Sussex GU28 9LP

Our principal place of business is; New Court Dairy, Downton, Salisbury, Wiltshire. SP5 3JE

You can contact us by writing to the address above, by telephone on 07515 385339 or by email to